Privacy
Privacy policy
The short version
- We collect what you type into a form on this site. Beyond that we count visits with a cookieless tool that cannot identify you. There is no advertising and no cross-site tracking on this website.
- We use it to answer your enquiry and to arrange your travel. That is all.
- We do not sell it, and we do not share it for anyone else’s marketing.
- You can ask us to show it to you, correct it, or delete it, at any time, by writing to zaratravels54@gmail.com.
Who is responsible
The data fiduciary
Zara Hajj & Umrah Services, Hi-Point Elite, Shop No. 6, Katpadi Shirva Main Road, Shankarpura, Udupi District, Karnataka - 574115, is the data fiduciary for the personal data described here. In the language of India’s Digital Personal Data Protection Act, 2023, that means we decide why and how your data is used, and we are the ones answerable for it.
Contact us about anything on this page by email at zaratravels54@gmail.com, by phone on +91 91874 63454, or in person at the office.
What we collect
Everything, itemised
If it is not on this list, this website does not collect it.
| What | Where | Why |
|---|---|---|
| Your name and phone number or email | The quotation form, and the enquiry that follows a package search | So we can send you a quotation and answer your questions |
| Travel details: departure city, dates, number of travellers, budget level | The search panel and the quotation form | So the quotation reflects the trip you actually want |
| Accessibility and health notes, and the ages of children travelling | The 'anything we should know' box, and the wheelchair and elderly-traveller options | So we can book suitable hotels, transport and assistance. You never have to give us this, and a quotation is possible without it |
| Your email address | The subscribe box in the footer | To send you seasonal rates and booking windows, and nothing else |
Searching for a package on this site collects nothing. The search puts your criteria in the address bar so the results page can read them; it creates no record with us until you send an enquiry.
Health, accessibility and children. Notes about a wheelchair, an elderly parent or a child’s age are sensitive, and we treat them that way. They are used only to book what you need, are never used for marketing, and are given only to the airline, hotel or transport provider who has to know. If a child under 18 is travelling, we take those details from the parent or guardian who is making the booking.
What we do not collect. No passport numbers, photographs or vaccination certificates are collected through this website. Those are needed for a visa application, and they are handled directly with you at the office or over WhatsApp once you decide to book.
Our basis
Consent, and only for what you asked
We process your data on the basis of your consent, given by ticking the box on the form before you send it. That consent covers replying to your enquiry, preparing a quotation, and arranging the travel you asked about.
It does not extend to anything else. We will not add you to a mailing list because you asked for a quotation, and we will not use your enquiry to market a different service to you.
You can withdraw consent at any time by writing to zaratravels54@gmail.com. It is as easy to withdraw as it was to give.
How long
Retention
Enquiries that do not become bookings are kept for up to three years from your last contact with us, because pilgrims often come back a season or two later and expect us to remember the conversation. After that they are deleted.
Booking records are kept as long as tax and travel-industry rules require, and then deleted.
If you ask us to delete your data sooner, we will, unless we are legally required to keep a particular record.
Your rights
What you can require of us
Under the Digital Personal Data Protection Act, 2023.
- Access
- Ask what personal data of yours we hold and what we have done with it.
- Correction
- Have anything wrong or incomplete put right.
- Erasure
- Ask us to delete it, unless we are required by law to keep it.
- Withdraw consent
- As easily as you gave it. Tell us and we stop, though it does not undo processing already done.
- Grievance
- Complain to us first. We must respond, and the contact is below.
- Nominate
- Name someone to exercise these rights for you if you die or become incapacitated.
To exercise any of these, write to zaratravels54@gmail.com or call +91 91874 63454. We will respond as quickly as we can, and we will not charge you for it.
If you are not satisfied with how we have handled a complaint, you may take it to the Data Protection Board of India.
Changes
When this page changes
If we change how we handle your data, this page changes with it and the date below is updated. We will not quietly widen what we do with data already collected.
See also our booking terms for the commercial side of a booking.